CHICAGO , March 3 /PRNewswire/ — Sonoma Partners, a leading provider of Microsoft Dynamics CRM in the United States , announced today that Home Instead Senior Care, a franchise network in the United States , purchased Microsoft Dynamics CRM in order to integrate sales, franchise support and IT help desk into a single platform. Home Instead Senior Care has a network of more than 850 offices in 50 states and in 15 countries including Canada , Japan , western Europe , New Zealand , and Taiwan . Microsoft Dynamics CRM for franchise management expands on the CRM core functionality to address the additional requirements posed by franchised businesses, including the management of the recruitment and application process, property development, operations and legal compliance, and customer relations. Sonoma Partners and Home Instead Senior Care are working together to develop a customized deployment of Microsoft Dynamics CRM to provide a complete view of their franchisees. Chicago -based Sonoma Partners LLC sells, customizes and implements Microsoft Dynamics CRM for enterprise and mid-size companies throughout the United States . read more

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